Question 1

Which service is right for me?

Accepted Answer

Match Me- Ideal for small or medium projects. We instantly connect you with talented Interior Designers ready to transform your space. Online design services can start from as little as £99.
    
    Ask a Pro - Book a call with an Interior Designer to help you with your current project, your design dilemmas or simply get advice. Calls start from £35

Question 2

Why should I hire an Interior Designer?

Accepted Answer

An Interior Designer is a visual storyteller whose role is to enhance your living space and the quality of your life within it. An Interior Designer will ensure you spend your budget wisely, getting value for money and avoiding costly mistakes. Their knowledge of the latest trends, products and suppliers will give you access to a wider range of choices.

Question 3

What does an Interior Designer do?

Accepted Answer

An Interior Designer's role is to make your space functional, beautiful and safe. They are there to help you make the right choices when it comes to space planning, colour schemes, lighting design, materials and furniture. They do this by using a combination of:
      
        • Concept or Mood boards
        • Space planning/layouts
        • Sketches, 2D & 3D rendering
        • Samples of fabrics, materials and textures
        • Sourcing/shopping list

Question 4

When should I hire an Interior Designer?

Accepted Answer

It is always best to hire an Interior Designer at the beginning of your project. This will mean they can guide you not only on your scheme but also what to ask, and when to speak to, builders and architects, should you need to.

Question 5

I don't know what my style is?

Accepted Answer

Many people don't. An Interior Designer is a style detective who can see clues to your style that are invisible to you. They read your character, passions, lifestyle, history and your home.

Question 6

Is my project too small?

Accepted Answer

Absolutely not! With a wide range of Interior Designers at InteriorNet, there is always a professional happy to work on your project regardless of its size. Sometimes the best things come in small packages.

Question 7

Is my budget too small?

Accepted Answer

If all you are looking for is inspiration, online services can start from as low as £99.
    
    View our budget guide – link to budget guide

Question 8

How do I choose the right Interior Designer?

Accepted Answer

With InteriorNet, the hard work is done for you. You just have to choose your shortlist of up to 5 Interior Designers who match your project details. You can speak to them and go with the Interior Designer you like best.

Question 9

How does your platform match me with an interior designer?

Accepted Answer

We use your location, budget, design style, and project details to match you with designers. After filling out a quick form, you'll see a list of designers who meet your criteria. You can then review their profiles and shortlist the ones you feel are the best fit for your project

Question 10

What information do I need to provide to get matched with a designer?

Accepted Answer

To ensure the best match, you'll need to provide:
      
        • Location: Where your project is located.
        • Budget: Your budget for interior design fees and the overall project.
        • Design Style: Your preferred style (e.g., modern, traditional, minimalist).
        • Project Scope: Details like whether it's a full home renovation, room makeover, or a specific project like a kitchen redesign.
      
      This information helps us connect you with designers who align with your needs and preferences.

Question 11

Can I choose multiple designers to work with?

Accepted Answer

Yes, you can shortlist up to 5 designers to review and discuss your project with before making your final choice.

Question 12

What happens after I shortlist a designer?

Accepted Answer

Once a designer confirms availability, you can message them through the platform to discuss your project, ask questions, and ensure they're the right fit.

Question 13

Are the designers vetted?

Accepted Answer

Yes, all designers are thoroughly vetted, with their credentials, portfolios, and client reviews reviewed to ensure quality. You can also view their ratings and past work.

Question 14

Can I view a designer's previous work before deciding?

Accepted Answer

Yes, each designer has a portfolio showcasing their projects. This allows you to check if their style aligns with your vision.

Question 15

How do I know if a designer fits my budget?

Accepted Answer

We match you with designers based on your specified budget range. You can ask designers directly about their pricing during the discussion phase to confirm that they are a good fit financially.

Question 16

Do I need to sign a contract?

Accepted Answer

It's recommended to sign a formal contract with your chosen designer to outline project details, timelines, and payment terms.

Question 17

Is there a fee to use the platform?

Accepted Answer

No, there is no fee to use our platform and be matched with interior designers. However, all designers will charge a fee for their services which you'll discuss directly with them before choosing which designer to work with.

Question 18

Can I change my preferences after starting the matching process?

Accepted Answer

If your needs change, you'll need to close your current project and resubmit updated details to get matched again.

Question 19

What if I don't like any of the Interior Designers I'm matched to or no one has contacted me?

Accepted Answer

We are confident that you will find a match first time. However If you feel none are right for you then you can contact us directly at info@interiornet.co.uk and we will help get you to the right Interior Designer. We do this by reviewing your requirements and ensuring they are realistic and, where applicable, by adding more information.

Question 20

What is the 'Ask a Pro' service?

Accepted Answer

"Ask a Pro" allows you to connect with expert interior designers for quick advice or consultations. Whether you're seeking design inspiration, advice on color schemes, or help with layout ideas, our professionals are here to provide guidance based on your needs. It's a simple, no-commitment way to get expert opinions before making big decisions.

Question 21

How do I get started with 'Ask a Pro'?

Accepted Answer

To get started, use the filters to narrow down the list of designers and find one who best matches your needs. You can also check the designer's availability before making a selection. Once you've chosen a designer, specify the type of help you need. After that, you'll be able to connect directly with the designer for personalized advice and recommendations.

Question 22

What kind of questions can I ask through 'Ask a Pro'?

Accepted Answer

You can ask anything related to interior design! Some common questions include:
      
        • "What color palette would work best for my living room?"
        • "How can I make my small apartment feel bigger?"
        • "What furniture layout would work best for my open-plan space?"
        • "Do you have ideas for transforming my kitchen without a full renovation?"
      
      It's a great option for getting quick insights or starting your design journey.

Question 23

How does 'Ask a Pro' differ from hiring a full designer?

Accepted Answer

"Ask a Pro" is for quick advice and consultations, whereas hiring a designer typically involves a more detailed and ongoing working relationship, including project management, design execution, and implementation. "Ask a Pro" is ideal if you just need answers or direction without committing to a full-scale design service.

Question 24

How is Ask a Pro different from E-design services?

Accepted Answer

E-design typically involves a more structured, DIY approach. You submit photos, measurements, and design preferences to the designer, who then creates a custom design plan, including mood boards, furniture suggestions, and layouts. The designer sends you the final plan, and you implement it at your own pace.

Question 25

Do I need to book a call in advance?

Accepted Answer

Yes, as this is a video call service, you'll need to book your consultation in advance. You'll also provide your designer with some key information beforehand to ensure they can offer the best possible advice.

Question 26

Can I ask follow-up questions after my consultation?

Accepted Answer

Absolutely. We understand that design decisions often spark new questions. Many designers are happy to offer brief follow-up advice, especially if it relates directly to your original session. For more in-depth support or new topics, you can always book an additional consultation. It really depends on the designer and the nature of your question—but rest assured, continued support is always an option.

Question 27

Do the designers offer design plans or only advice?

Accepted Answer

The Ask a Pro service is designed to offer expert guidance, quick tips, and professional recommendations—perfect for when you need clarity or direction.
      If you're looking for a full design plan or a comprehensive proposal, you'll need to hire a designer for a more in-depth project. Not sure where to start? Our Match Me service can help you find the right designer for your style, budget, and scope.

Question 28

Are the designers on 'Ask a Pro' vetted?

Accepted Answer

Yes! All of our designers are highly qualified professionals with a proven track record in the industry. They undergo a vetting process to ensure they have the expertise to provide reliable, high-quality advice. You can view their credentials and reviews before booking a session.

Question 29

What if my question is too complex for 'Ask a Pro'?

Accepted Answer

If your question requires a more detailed or long-term approach (such as full-room design, renovations, or large-scale projects), we recommend booking a full consultation with a designer. "Ask a Pro" is perfect for quick, actionable advice, but some projects might need a deeper dive.

Question 30

How does Ask a Pro work?

Accepted Answer

Ask a Pro calls happen via InteriorNet's video call system, which requires a reliable internet connection. Before your session, you'll receive a link to join the call, where your interior designer will be waiting. You can show your space, ask questions, and get personalized advice. There's no set structure—video calls are flexible and designed to fit your needs and style.

Question 31

What preparation do I need for my call?

Accepted Answer

Prepare as much or as little as you like to make the most of your video call. We recommend putting together photos of the spaces you need help with, along with any questions you have. You can also include inspirational images, furniture or decor you're considering, or floor plans if you'd like. Feel free to share your screen during the call for real-time feedback.

Question 32

Can I show the designer my space?

Accepted Answer

Yes, you can show your space in real time using your device's camera. Additionally, you can share your screen during the call to review photos, floor plans, or other details with your designer. It's also helpful to compile photos of your space in advance for both you and your designer to discuss during the call.

Question 33

What can I expect to achieve during the call?

Accepted Answer

You'll likely accomplish more than you expect! Ask a Pro designers are skilled at asking the right questions to quickly uncover your needs and challenges. They'll set realistic expectations beforehand to ensure your time is used efficiently, so you'll leave the call with practical, honest advice and feel confident about your next steps.

Question 34

Will I receive products or suppliers' recommendations?

Accepted Answer

If you need sourcing advice during your call, your interior designer will provide product and supplier recommendations based on your space, style, and budget. These suggestions can come from a variety of suppliers and will be based on your interior designer knowledge and experience. Many designers can share their trade discount if you purchase through them.

Question 35

Will I get a summary of my call?

Accepted Answer

Yes, after your call, the Interior Designer will provide a brief summary of what was discussed, along with suggested next steps. If requested, they may also include product and supplier recommendations. Typically, the summary is sent within 48 hours, but it's best to confirm the timing directly with your designer.

Question 36

Is there a fee for using 'Ask a Pro'?

Accepted Answer

Yes, you are booking time with a qualified interior designer, and their rates vary based on experience. Pricing is clearly displayed before you confirm your booking, and you can easily filter designers to match your budget, ensuring you find the right fit for your needs.

Question 37

How do I pay for the 'Ask a Pro' service?

Accepted Answer

Payment is handled securely through our platform. You will be prompted to enter your payment details at the time of booking. Payment will be taken once the designer has confirmed their availability and 48hours before the call.

Question 38

What happens if I can't make the call?

Accepted Answer

You can cancel or reschedule up to 48 hours in advance for a full refund (one cancellation and one reschedule per booking). Cancellations within 48 hours will incur the full charge, and rescheduling won't be possible to respect the designer's time.

Question 39

What happens if I'm not satisfied with the advice I received?

Accepted Answer

We ensure your designer has the expertise to provide helpful advice. However, neither InteriorNet nor the designer can guarantee satisfaction with all advice or take responsibility for decisions made based on it. If you're not satisfied, contact us within 24 hours, and we'll address your concerns. While we can't offer refunds based on satisfaction, we take feedback seriously and will investigate any issues with a designer.

Question 40

What's your refund policy?

Accepted Answer

We strive to ensure you're happy with your consultation, but if something goes wrong, we'll do our best to resolve it. We can't offer a refund if you're dissatisfied with your designer's advice or the results of decisions based on the consultation. However, if your designer doesn't show up, we will issue a full refund. If they are more than a few minutes late, a partial refund can be provided.

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